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Attach IV

CTM’S TRAINING PLAN FOR 10 YEARS

In the next ten years CTM's workforce is likely to exceed the 1000 headcount. Most of the staff will be locally recruited. The expatriated staff is expected to remain at the present level of 8 people, or will reduce, whereas the number of local staff with tertiary education, which now stands at about 206 will increase. This reflects new demands on the academic education of recruits as well as the availability of higher education provided by the Territory.

As a result of this new environment sponsorship of staff education programmes will gradually be phased out and CTM will focus on providing staff with highly specialised professional training in the following main areas:

Telecommunications Engineering

• lP Telephony
• Wireless Communications
• Submarine Optical Fibre Cables
• ATM Switching
• Signalling
• Teletrafflc
• Data Network & Transmission
• Satellite Transmission
• International Services and Leased Circuits
• Video Services
• Digital TV Transmission
• Satellite Mobile Communications and VSAT
• ISDN
• SDH Standards
• Navigation Systems
• Interconnect Design, Planning & Dimensioning.

Advanced Information Technology

• Java, Programming
• LANS, WANS and Networking
• Servers, Routers and Internetworking
• Internet Protocols and Applications
• Oracle Data Base
• lntranet and Microsoft NT
• Network Management and Security.
• Web Based Technology

Management

• Contract Management
• Fraud Management
• Quality Standards
• Coaching Skills
• Team Briefing
• Financial Management
• Accounting
• First Aid, Office Health & Safety
• Interviewing Skills
• Project Management
• Interconnect Agreements
• Regulatory Accounting
• Leadership Workshops
• Management of Resources
• Negotiation Skills
• Problem Solving and Decision Making
• Time Management
• Report Writing
• Strategic Planning
• Communication and Presentation Skills

Customer Services

• Advertising and Promotion
• Buying and Selling on the Internet
• Market Research Techniques
• Strategies for Product Launching Marketing Telecoms Solutions
• Communication Skills
• Customer Care and Retail Sales

Competency Development

• PC Software Applications
• Languages

The following resources will be used for the provision of CTM staff training:

The number of man-hours of training planned for the first year of the period is 31,000.

Over the period of the franchise this figure will evolve and will be influenced by factors such as staff headcount, the education system in the SAR, technological developments and the needs of the business. It is forecast that the volume of staff training provided by CTM could grow to a maximum of 43,000 man-hours per annum.

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