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CHAPTER V
INSPECTION

Clause Twenty-Seven
Power to Inspect

One. The Governor shall reserve the right to make all arrangements he may think fit to inspect whether the Agreement in hand is complier with and to check, when and in the manner he may think fit, the correctness of the data and information rendered by CTM.

Two. CTM shall undertake to provide the Governor with all clarifications and information to enable the latter to exercise the rights referred to to item one above.

Three. The inspection shall be performed by a telecommunications overseeing entity.

Clause Twenty-Eight
Scope of Inspection

For the purposes of Clause Twenty-Seven above, CTM shall undertake to:

1. Give access to all facilities;
2. Make all books, records and documents concerning CTM’s activities available to the inspection entity and providing all clarification that the said inspection entity may find necessary;
3. Supply all data and information that may be requested including statistics used by the management and required by the inspection;
4. At the inspection request and if so required, with -the presence of inspection representatives, carry out tests to assess the equipment’s operating conditions and characteristics,
5. To report promptly to the inspection any total or partial outages and confirm them in writing on the following working day stating the reasons which in its opinion may explain it.

Clause Twenty-Nine
Assessment of Service Quality

One. CTM shall provide data and statistics, which enable the quality of the service in all of its features to be checked on an ongoing basis, namely as regards the following:

1. Telephone, telex posts and other subscribers’ facilities assembled or otherwise;
2. Subscribers’ installation applications submitted, provided and waivers;
3. Wait lists and their duration;
4. Average delay in installing basic and supplementary telephone posts, telex posts and other services;
5. Outages reported, repaired and average delay of repairs;
6. Regularity of operation in the local and international services.
7. Various complaints including billing.

Two. The inspection and CTM shall agree on how to supply the said data and statistics and how often they shall be supplied.

Three. With CTM’s co-operation, the inspection shall prepare basic quality indicators on the service provided and the objectives to which CTM shall undertake.

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